Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Tree Lume! Here's everything you need to know about how and when your order will arrive.

Processing Time

Orders are typically processed within 1–3 business days. Processing times may vary slightly during holidays or periods of high demand.

Shipping Time

Once your order has been processed, it will be delivered within 7–14 days, depending on your location and the shipping carrier.

Once your order ships, you will receive a confirmation email with tracking information (when available).

Order Tracking

If tracking is available for your shipment, you will receive an email with your tracking number as soon as your order has been dispatched.

Delays

While we strive to meet our estimated timeframes, occasional delays may occur due to:

  • High order volume
  • Weather conditions
  • Carrier delays
  • Holidays
  • Customs processing (for international orders)

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Tree Lume is not responsible for orders shipped to an incorrect address provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging (if applicable)

We will review your claim and work with you to provide a replacement or another appropriate solution.

Contact Us

If you have any questions about your order or shipping, please contact us:

Tree Lume
treelume1@outlook.com

Thank you for choosing Tree Lume!